Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life by Mark Goulston

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Let’s face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what’s the solution? How do you talk to someone who’s out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears?

In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people in your life. Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all—the downright irrational.

As a psychiatrist, Goulston has seen his share of crazy and he knows from experience that you can’t simply argue it away. The key to handling irrational people is to learn to lean into the crazy—to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally. Talking to Crazy explains this counterintuitive Sanity Cycle and reveals:

• Why people act the way they do
• How instinctive responses can exacerbate the situation—and what to do instead
• When to confront a problem and when to walk away
• How to use a range of proven techniques including Time Travel, the Fish-bowl, and the Belly Roll
• And much more

You can’t reason with unreasonable people—but you can reach them. This powerful and practical book shows you how.

Title : Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life
Author :
Rating :
ISBN : 0814436366
Edition Language : English
Format Type : Hardcover
Number of Pages : 272 pages


Ivonne rated it ★★★★☆

May 23, 2016

Everyone has a crazy person in his or her workplace or family. (If you don’t think you do, it’s probably you. The old saw is pretty true.) Whether it’s Uncle Silas, who can’t stop spouting the latest nonsense from Fox News or Donald Trump; a hypercritical or manipulative parent or sibling, a back...

Ron rated it ★★★★☆

November 26, 2015

One of the most useful self-help books I've ever read. It provides realistic tips on how to interact with irrational people at home and at work, in relationships and in personal interactions. The book is divided into five sections. Section One: The basics of talking to crazy. Finding out how to spo...

Charlene rated it ★★★★☆

June 24, 2016

Unexpectedly great. Finally, a self- help book that might actually help those in need. I love psychology and neuroscience but find that most authors who write about these subjects using a self-help approach are far from what I would call scientists. I have a shelf called "Authors who want to make...

Kate rated it ★★★★☆

February 25, 2016

This book has been passed around by my coworkers here at the library, since we do often have to deal with some difficult people. I've also been having some issues with certain people in my personal life. Here there were easy ways to "lean into" the crazy when people are behaving irrationally. The...

Dahiana rated it ★★★★☆

May 25, 2016

Este lo conseguí en los especiales diarios de Audible, que son un éxito!! En audiobooks prefiero libros Non Fiction, que sean ligeros. La matación en audiobook no se entiende y en inglés? buej... En fin, cuando vi el titulo "Talking to crazy" me dije: este es el libro de superación que necesito p...

Lara rated it ★★★★★

December 30, 2015

Fantastic book. I can't recommend it highly enough. It helps you identify your own "crazy" and gives you solid guidelines for the common crazy.

Andy rated it ★★★★☆

October 03, 2016

This is a series of examples from a psychiatrist's experience. "Crazy" is used specifically to mean NOT mentally ill. "Crazy" more or less means upset/temporarily irrational. For these people, the author recommends that one listen, let them vent, try to see their point of view, but not agree to a...

Ariel rated it ★★★★☆

September 23, 2017

Some pretty interesting stuff in here! Very practical advice that even includes sample scripts. Let's see how I can put it into practice!

Stan rated it ★★★☆☆

February 25, 2016

Another of my "on sale, looks interesting" reads, Talking to Crazy focuses on dealing with irrational ("crazy") people, running a range from annoying co-workers to potential mass murderers. Yes, there is a chapter on dealing with people who may be thinking of getting a gun and doing some people h...

Surumya rated it ★★★★☆

January 27, 2016

Talking to Crazy is an interesting book in phycology. I found it interesting because it talks about dealing with the irrational people in life. I picked it up because it sounded like a book with a unique topic, but it turned out more to be a “how to” manual than the nonfiction, informative book...

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